For most of our customers, betting and gaming is an enjoyable and sociable way to spend time. It’s one of the reasons it continues to be so popular. But for a small percentage of people, it can cause personal, social, financial and even health problems.
When betting and gaming, always remember the following:
- Betting and gaming should be entertaining and fun and not seen as a way of making money
- Only bet what you can afford to lose
- Avoid chasing losses
- Keep track of the time and amount you spend gaming
We’re committed to helping our customers bet in a safer and more responsible way and providing support to those who need it. We recommend familiarising yourself with our range of Gambling Controls which include Deposit limits, Time limits and Account closure. You can find these tools in the Gambling Control section under My Account.
Deposit limits
Set an individual daily, weekly and/or monthly deposit limit.
Account closure
Close your account or block only specific products (Sports, Casino, Bingo or Poker).
Time out
Take a break whenever you want, from 24 hours up to six weeks. Once the irreversible Time Out expires, your account will automatically reopen.
Self-exclusion
With self-exclusion, you can choose to prevent yourself from gambling for a period of six months up to five years (which you can extend). This process is irreversible, and during this time you will not be able to make a deposit, place a bet or receive emails about bonuses or promotions.
If you need external help on how to keep your betting enjoyable, please visit any of the websites below:
UK
Gamcare
GamCare operate the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling in Great Britain. The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat. Advisers will listen to you, they won’t judge and your conversation is confidential
Gamstop
Registering for GAMSTOP will block you from logging in online or setting up gambling accounts with businesses licensed in Great Britain if you’re a UK resident. It’s a free service. You can register for 6 months, 1 year or 5 years.
Rest of the World
Gambling Therapy
Gambling Therapy provides online, multi-language, support and advice. For more information, visit GamblingTherapy.org
Gamblers Anonymous
This is a fellowship of people who share their experience, strength and hope with each other so that they may solve their common problem and help others to recover from a gambling problem. You can find an A-Z international list of locations where meeting are held here.
In addition to the websites described above, you might want to consider Parental control software like Cybersitter and NetNanny to block gambling sites.
